Refund Policy

This is the default refund policy for products operated by Blackmere Labs LLC. Individual products may state a more generous policy on their own websites; where they do, the product-specific policy applies.

One-time purchases

If you are not happy with a one-time purchase, email us within 14 days of the purchase and we will refund it in full. We may ask what went wrong, since it helps us improve, but an answer is not a condition of the refund.

Subscriptions

You can cancel a subscription at any time from within the product or by emailing support; access continues until the end of the period you have paid for. If you were charged for a renewal you did not intend, contact us within 14 days of the charge and we will refund it.

How refunds are paid

Refunds are issued through Stripe to the original payment method, usually within 5–10 business days depending on your bank.

Statutory rights

Nothing in this policy limits any non-waivable rights you have under the consumer protection laws of the country where you live, including withdrawal rights for digital content in the EU and UK.

How to request a refund

Email the support address shown on the product you bought, or contact@blackmerelabs.com, from the email address used at checkout, and include the approximate purchase date.